Attach a copy of your public key to the appropriate Trello card on your implementation board or email it to firstname.lastname@example.org. A basic check at that point will be to open a secure shell to our server. In addition to double checking permissions this will cache our server's fingerprint on your local machine.
Your unique `UNIV_CODE` precedes `pharos360` in your site URL. For example, university.pharos360.com - `UNIV_CODE` = `university`. Your Pharos 360 URL will be included in your Trello Implementation board's title. If you are unsure of your UNIV_CODE, double check with us.
putty.exe, leaving default settings.
Run the following command:
Unable to open connection: Host not found
- Please check the address to which you are attempting to connect. The UNIV_CODE precedes `pharos360` in your site url. (Example: university.pharos360.com - `UNIV_CODE` = `university`)
If you are unsure of your UNIV_CODE, double check with us.
- The following url should be accessible via browser:
[[UNIV_CODE]].pharos360.comIf not, please contact email@example.com, as your site's DNS entry has not resolved yet / been configured properly.
No response or
Network error: Connection timed out
- Our firewall has not been opened to your machine. If we have indicated that we have done so, please let us know.
- If you've already sent us your public key and we indicated installation, let us know and we will double check.