Setting and Checking Permissions

Once you've provided Pharos with your institution's IP address range and attached a copy of your public key to the appropriate Trello card on your implementation board or emailed it to [e-mail], you are ready to test the connection.

A basic check at this point will be to open a secure shell to our server. In addition to double-checking permissions, this will cache our server's fingerprint on your local machine.

If the check completes without errors and closes the connection, the check has been successful. If you receive an error message, check our debugging section below. Contact us via your Trello implementation board or via [e-mail] for assistance.

In this article:

• Secure Shell
  • Windows
  • Linux
• Debugging

Secure Shell

Your unique UNIV_CODE precedes pharos360 in your site URL. For example, abc.pharos360.com - UNIV_CODE = abc. Your Pharos 360 URL will be included in your Trello Implementation board's title. If you are unsure of your UNIV_CODE, double-check with us.

Windows

Run putty.exe, leaving default settings.

Host Name: [[UNIV_CODE]]@[[UNIV_CODE]]-uploads.pharos360.com
Select your Private Key under `Connection > SSH > Auth > Private key file for Authentication`

Click Open

Linux

Run the following command: ssh [[UNIV_CODE]]@[[UNIV_CODE]]-uploads.pharos360.com

Debugging

Error: Unable to open connection: Host not found

• Please check the address to which you are attempting to connect. The UNIV_CODE precedes pharos360 in your site url. (Example: abc.pharos360.com - UNIV_CODE = abc)
  If you are unsure of your UNIV_CODE, double check with us. If you are unsure of your UNIV_CODE, double-check with us.
• The following url should be accessible via browser:[[UNIV_CODE]].pharos360.com If not, please contact [e-mail], as your site's DNS entry has not resolved yet / been configured properly.

No response or Network error: Connection timed out

• Our firewall has not been opened to your machine. If we have indicated that we have done so, please let us know. 

Server refused public key

• If you've already sent us your public key and we indicated installation, let us know and we will double-check.

Error: No supported authentication methods available

• Double-check your auth settings and ensure you are using your private key during the check.