Once you've attached a copy of your public key to the appropriate Trello card on your implementation board or emailed it to email@example.com and provided Pharos with your institution's IP address range, you are ready to test the connection.
A basic check at this point will be to open a secure shell to our server. In addition to double checking permissions this will cache our server's fingerprint on your local machine.
If the check completes without errors and closes the connection, the check has been successful. If you receive an error message, check our debugging section. Contact us via your Trello implimentation board or via firstname.lastname@example.org for assistance.
Your unique `UNIV_CODE` precedes `pharos360` in your site URL. For example, university.pharos360.com - `UNIV_CODE` = `university`. Your Pharos 360 URL will be included in your Trello Implementation board's title. If you are unsure of your UNIV_CODE, double check with us.
putty.exe, leaving default settings.
Run the following command:
Unable to open connection: Host not found
- Please check the address to which you are attempting to connect. The UNIV_CODE precedes `pharos360` in your site url. (Example: university.pharos360.com - `UNIV_CODE` = `university`)
If you are unsure of your UNIV_CODE, double check with us.
- The following url should be accessible via browser:
[[UNIV_CODE]].pharos360.comIf not, please contact email@example.com, as your site's DNS entry has not resolved yet / been configured properly.
No response or
Network error: Connection timed out
- Our firewall has not been opened to your machine. If we have indicated that we have done so, please let us know.
- If you've already sent us your public key and we indicated installation, let us know and we will double check.